文化背景不同的人们接触时,由于对相互的语言习惯的理解不充分而可能经常造成误解,摩擦,导致人际关系恶化。如今,跨文化交流不断增加,道歉这种言语行为,有与对方避免摩擦,修复人际关系的功能,可以说在跨文化交际时是非常重要的。本文是学
DearMr.wang,
GreetingsfromtheshanghaiHuashanhotel!
Firstofall,Iwouldliketoapologizefortheunpleasantexperiencesyouhadduringyourrecentstaywithus.Iammostembarrassedtolearnabouttheincidentsandserviceshortcomingsthatyouencountered.OurSeniorManagementteamhaddiscussedyourcommentsindetailsinourdailymeetingandsharedthemwithalltheconcerneddepartmentstoensuresuchsimilarcaseswillnothappenagain.
Mr.wang,weaskforyourkindunderstandingandacceptourmostsincereapologiestoyouinthisrespect.IdohopeyourrecentexperiencewouldnotdeteryoufromstayingwithusonyournextvisittoShanghaiandIwouldbegladifyouwouldallowustheopportunitytoshowyouthetrueMarriotthospitality.
Asagestureofgoodwillandtoallowustheopportunitytoshowyouourtruehospitalityandhopefullytorestoreyourconfidenceinourhotel;wewouldliketo(offeryoubreakfastorafternoontea).
PleasedoletmeknowwhenyouplantovisitShanghaiagainandIwillbedelightedandlookforwardtotheopportunitytowelcomeyoubacktothehuashanhotelagain.PleaseletmeknowyourthoughtsandcallmeanytimeifIcanbeanyassistantofyouandIcanbereachedat123456789.
Sincerelyyours,
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