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Whatisimportantwhendealingwithcomplaintsfromclient?
Offeringanapology
Suggestingasolutiontotheproblem
a.Offeringanapologyistheverybasiclevel.
b.Whentheclientsthinkthattheyhavereceivedunfairtreatment,thefirstthingthatcometomymindthecompanyshoulddoistocalmthemdownandtrytokeeptheclient.
c.Anapologyisthefirststepandausefulmethodtomaintaincontrolofthesituation.
d.Offeringanapologyisanimportantgesturetoshowthatthehostingcompanyisfullyawareofthesituationandwouldliketotakethepotentialresponsibilityforitsmistakes.
e.Thecomplainingclientswouldfeelthattheircomplaintsarebeingpaidattentionandmaythereforehappytoproceedtothetransactionwiththehostingcompany.
f.Itisnecessarytosuggestasolutiontotheproblemaswell..
g.Theclientswanttoenterintothetransactioningoodmoodandwithareliableandtrustworthybusinesspartner.Apartfromanapology,theclientwouldwanttohavetheproblemsandmisunderstandingsolvedbeforetheircommunicationmovestothenextlevel.Ifthehostingcompanyfailedorrefusedtosuggestasolution,itssincerityofenteringintothetransactionwouldbeputintodoubt.